FBX character animation won’t play after exporting and uploading to Instagram
we have a complex FBX character animation from a customer using an armature, which we imported into out SparkAR facefilter. Then animation runs both in SparkAR Studio as well as when testing it on our Android phones. Unfortunately, after uploading and exporting to Instagram, it does NOT.
We have checked the file in blender, and the actions, armature and keyframes are set right, or at least in such a way that it works for other objects that we used this way.
The asset as such seems to be in order, the filesize for the whole filter for all three supported platforms is below 3 meg, the filesize for the compressed 3d model in the asset summary is around 500 kilobytes.
We’re out of ideas on what could be causing the animation to work both in the software and on our phones, but not after uploading. The instagram upload is a black box in this regard and information is very hard to come by.
Does anyone know what we could be looking into to make it work? Maybe project capabilities?
Thank you very much!